How it works
Customer Replies STOP
When a customer replies STOP to any SMS, ReviewsLift immediately marks them as opted out.
Permanent Suppression
That customer is permanently removed from all future SMS campaigns across your entire account.
Manual Opt-Out Available
You or your team can manually opt out any customer directly from the Customers page.
Key benefits
TCPA Compliance Built In
The Telephone Consumer Protection Act requires you to honor opt-out requests immediately. ReviewsLift does this automatically.
Never Annoy a Customer Twice
Customers who opt out are suppressed forever, not just for the current campaign.
Full Visibility
See your complete opt-out list, when each customer opted out, and which channel they used.
Related features
Manage review campaigns across every location from one dashboard. Perfect for chains, franchises, and growing businesses.
Track your review requests, click rates, conversion rates, and Google rating growth in one clean, real-time dashboard.
Get instantly notified when a customer reports a poor experience so you can reach out, resolve it, and protect your reputation.