How it works
Customer Reports an Issue
If a customer contacts you or indicates a poor experience through any channel, ReviewsLift flags it.
Instant Alert to Your Team
You receive an immediate notification via email or SMS so you can respond quickly.
Resolve It Privately
Reach out to the customer directly, resolve the issue, and turn a potential critic into a loyal fan.
Key benefits
Protect Your Reputation
Catching and resolving a bad experience before it becomes a public review can save your rating.
Show Customers You Care
A fast, personal response to a complaint is one of the most powerful retention tools available.
Full Audit Trail
Every flagged experience is logged in your dashboard so you can track resolution and identify recurring issues.
ReviewsLift does not filter or gate who gets sent to Google based on their experience rating. All customers receive the same review request. Negative Experience Alerts are a separate notification system to help you follow up with unhappy customers privately.
Related features
Connect the tools you already use. ReviewsLift works with Square, Clover, Toast, Shopify, Mindbody, Vagaro, Jobber, and more.
Automatically send personalized text messages to customers after every visit, appointment, or purchase.
Send beautifully designed email review requests with your branding, automatically triggered by customer activity.